Returns & Exchanges

At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unaltered condition. Please ensure all lace remains uncut and the hair is in its original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the wig in its original box, ensuring the lace is uncut and all free gifts or accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Clearly mark the RMA number on the outside of your package and ship it to the return address provided by our support team using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.